If for any reason you are unhappy with your purchase, you can return it to us in its original condition within 14 days of the date you received the item and we will issue a full refund for the price you paid for the item (original delivery and return delivery costs, wherever made by Copper Cylinder, will still be payable by the customer).

You can expect a refund in the same form of payment originally used for the purchase within 5 days of our receiving your return. If you require an exchange, please place a new order online.

Please email This e-mail address is being protected from spambots. You need JavaScript enabled to view it with your order number and which items you wish to return, to obtain a returns number which needs to be written on the outside of the parcel. Please re-package the goods and send to the address below:-

Bathroom Empire Ltd

Unit 2A

Sefton Meadows Industrial Estate

Sefton Lane

Maghull

Liverpool

L31 8BX