We pride ourselves on delivering high-quality, custom-made hot water cylinders directly to your door with free shipping. Once your order is placed, we typically manufacture and ship standard configurations within 3 business days.

For orders requiring custom pre-plumbing or boss fittings, please allow an additional 2-3 business days for production. You will receive tracking information once your order has shipped, ensuring you can monitor your delivery, which should arrive within 5-8 business days. We strive for your complete satisfaction; if you are not happy with your purchase, please contact our Customer Service team within 14 days for return instructions. Note that customised products are non-returnable unless there is a manufacturing defect.

For more details, visit our Shipping and Returns Policy page or contact us directly.