Why are our products so cheap?

Our Cylinders and Combination Boilers are branded UK products such as Telford and Valiant. However the reason we can offer such excellent prices is due to our policy of buying in bulk. This means we are able to pass on savings to the end user.

Can I return my purchase?

You are entitled to return your purchase. Please see our returns policy from the main menu.

Who are Copper Cylinder?

Copper Cylinder is a member of the Bathroom Empire Group who have a large range of quality bathroom products at reasonable prices.

Is it safe to purchase online?

It is safe to order online using a credit or debit card. However, we do offer the choice of purchasing equipment via telephone. You can also visit one of our stores.

What type of Warranty do I get with my Cylinder?

Standard Domestic Vented Cylinders and Tristor/Tristar thermal stores carry a 2 year warranty against failure due to a manufacturing defect or the effects of corrosion*.

The Typhoon CR range has a ten year warranty against failure due to a manufacturing fault or the effects of corrosion*.

The Tornado/Tempest range of stainless steel unvented Cylinders have a warranty of two years on the third party components. The stainless steel body has a lifetime warranty against failure due to a manufacturing fault; provided that the cylinder has been installed and maintained correctly and two years against failure due to the effects of corrosion.*

*The cylinder must be connected to a public water supply and be installed correctly.

The above applies to Cylinders fitted in Great Britain and Northern Ireland only.

What Grade of Cylinder do I need?

Grade 1 for a working head of up to 25 metres (2.5 bar pressure)
Grade 2 for a working head of up to 15 metres (1.5 bar pressure)
Grade 3 for a working head of up to 10 metres (1.0 bar pressure)